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Place Holds

Use Holds to Request & Reserve Library Items

Reserve a book, movie, or other material from our collection through your online account! When you place a hold, you are submitting a request for an item to be picked up at your local library.

York County Library members may place up to 10 holds at a time.
Holds will be available for 7 days after they are ready for pickup from the library.

Note: Please wait to head to the library until you receive the message that your hold is ready! Staff is not always able to pull hold requests immediately.

See below for instructions on placing a hold.

Want to place a hold? Search the catalog!

How to Place a Hold

Follow the steps below to submit a hold through the online catalog.

Log in to your Account

Step 1: Log in to your Account

To help save time when placing a hold, we recommend that you log into your account before placing your items on hold.

  1. Log in to your online account
  2. By default, your username is the same as your library card number.
    • If your username has changed, try using your library card number first.
    • If you are unable to log in, contact your library to reset your settings.
  3. Your password will likely be the last 4 digits of your library card.

Step 2: Search for an Item & Place a Hold

  1. Search for an item from our catalog.
  2. After finding the item you want to place on hold, select the “Place Hold” button beside the name of the title.
    • Please Note: Selecting this button does not complete the hold request. You must fill out the Place Hold form on the next page to complete your request.
    • Pro tip! If you want to place multiple items on hold after you’re done browsing, add the items to your “basket.” You can later view all items in your basket and place a hold at one time.
  3. You will then be directed to the “Place Hold” page.
Hold Button In Chilipac Catalog

Step 3: Submit a Hold

The image below is the “Place Hold” page.

If you have enabled notification preferences, some of your personal information may be automatically filled in. Complete the form with your notification preferences

Please Note: Some libraries do NOT support phone call notifications, including Martin Library.

(Optional) Check the box to suspend the hold.

  • Suspended holds will keep their place in the queue but will not become available until reactivated.
  • Use “Set activation date” to optionally choose a date for when a suspended hold will automatically reactivate.

Click the “Submit” button when you are finished.

Place Hold Page Chilipac Screenshot

Cancel or Edit your Holds

If you have items on hold, you can check the status of your holds from the My Account page.

Step 1: View your current Holds

  • From the menu on the My Account page, select the “Holds/Ready” button.
  • Then, click “Items on Hold.”
    • Tip: The number beside the “Holds/Ready” button indicates the total number of holds placed on your account and the number of holds that are ready for pickup. You are allowed to place a maximum of 10 holds at one time.
View Items On Hold Chilpac Screenshot

Step 2: Suspend, Activate, or Cancel a Hold

List Of Items On Hold Chilipac Screenshot

On this page, you will see the items you currently have on hold.

  • Click the checkbox beside the title of the item to “select” it.
  • Once an item is selected, click the appropriate action button:
    • Suspend: Stops the hold from being processed for you but does not lose your place in the queue of holds.
    • Activate: If the hold was previously suspended, this function re-enables the hold to be processed.
    • Cancel: Removes the current hold for the item

Once an item hold is suspended, activated, or cancelled, it will be updated and visible from the “status” column on this page

Step 3: Edit a Hold

Edit Hold Chilipac Screenshot

Occasionally, you may wish to edit the pickup location of your hold or the notification settings for the item.

From the Items on Hold page:

  • Select the “Edit” button beside the title of the item
  • The “Edit Hold” page will open.
    • While here, you can adjust various settings of your hold, including the pickup location, activation date, notification settings, and more.

Expiring Holds

Once a hold is ready for pickup from the library, the items will be reserved for 7 days. After this time, the hold will be removed from your account.

What else can I do with my Library Account? Click to go to the Account Management tips page.

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