About the Study York County Libraries (YCL) commissioned a Service Optimization Study, funded by the York County Community Foundation, to ensure our libraries remain sustainable, innovative, and responsive to the needs of our community. Conducted by experienced library consultants, the study addresses challenges posed by rising costs, changing demographics, and evolving technology. The recommendations aim to strengthen library services, maximize resources, and maintain libraries as valuable community hubs for years to come. Why was the study conducted? Libraries in York County and throughout Pennsylvania face increasing financial challenges due to: Rising operational costs. Stagnant state funding. Shifting community needs and expectations. The goal of the study is to provide options to strengthen library services, maximize resources, maintain libraries as valuable community hubs, and ensure financial sustainability while meeting the evolving needs of York County residents. How will my local library be affected? Click on the purple arrow below each library’s name for more details. Arthur Hufnagel Public Library of Glen Rock Arthur Hufnagel Public Library of Glen Rock What changes are proposed for Hufnagel Library? The study recommended offering very limited services at Hufnagel Library while consolidating services into a full-service branch at Paul Smith Library. Instead, YCL will retain staffing and programs while adjusting operational hours. What services will remain available at Hufnagel Library? Hufnagel Library will continue to offer essential services like Wi-Fi access, and featured programming for children and families. When will Hufnagel Library reopen? The library closed in early 2024 due to mold and asbestos conditions. With support from YCL and the Glen Rock Borough, the Friends and local community have raised over $130,000 of the necessary $140,000 for remediation and reopening. Collinsville Community Library Collinsville Community Library What changes are proposed for Collinsville Library? Collinsville Library will experience adjusted hours due to its high operating costs and low usage. What services will remain available in Collinsville? Collinsville Library will continue to offer essential services like Wi-Fi access, and featured programming for children and families. Why is the library’s current building being reconsidered? The facility is aging and costly to maintain with high operating costs and low usage. Adjusted hours with tailored services will better align costs and use of the building. Dillsburg Area Public Library Dillsburg Area Public Library What changes are proposed for Dillsburg Library? Dillsburg Library will maintain its current service level as a full-service library, given its level of performance and community engagement. Dover Area Community Library Dover Area Community Library What changes are proposed for Dover Library? Dover Library is performing well and should continue operating at its level, with potential enhancements to collections and programming. Will any changes affect Dover’s service model? The study emphasizes maintaining Dover Library’s strong programming and exploring partnerships to further expand services. Glatfelter Memorial Library Glatfelter Memorial Library What changes are proposed for Glatfelter Library? The study recommends upgrading Glatfelter Library with improved offerings, such as expanded hours and collection enhancements. Will there be any facility improvements? Recent improvements at Glatfelter Library included ADA sidewalks and ramps, ADA entry doors, and fully replaced HVAC system. Potential future upgrades include replaced roofing, developing the mezzanine and outdoor spaces for reading and programs. Guthrie Memorial Library Guthrie Memorial Library What changes are proposed for Guthrie Library? The study does not recommend changes, as Guthrie Library is performing well as a full-service library. Kaltreider-Benfer Library Kaltreider-Benfer Library What changes are proposed for Kaltreider-Benfer Library? No changes are currently recommended. Kaltreider-Benfer Library will continue as a full-service library with its recently renovated facility. Kreutz Creek Library Kreutz Creek Library What changes are proposed for Kreutz Creek Library? Kreutz Creek Library is recommended to remain at its level but with additional staff and resources to meet high demand. Why does this library need more resources? Kreutz Creek Library has experienced a significant increase in usage since its 2022 renovation, with current staffing levels challenged to meet community demands. Martin Library Martin Library What changes are proposed for Martin Library? Martin Library will continue to serve as the system headquarters, district center, and a full-service branch library, with no major changes recommended. Operational hours were previously adjusted for cost savings measures. Mason-Dixon Public Library Mason-Dixon Public Library What changes are proposed for Mason-Dixon Library? The study recommends consolidating services with the Paul Smith Library. Instead, YCL proposes to transition Mason-Dixon to a branch of YCL with adjusted operational hours and to provide sustainable service in its community. What services will remain available? Essential services, including access to collections and programming, will remain available as a branch library. Why is Mason-Dixon Library recommended for branch status? As a branch library, Mason-Dixon Library can take advantage of flexible hours and shared staffing to reduce costs and streamline affordable services. Other models of governance risk loss of YCL centralized services and are therefore not recommended. Paul Smith Library of Southern York County Paul Smith Library of Southern York County What changes are proposed for Paul Smith Library? Paul Smith Library is recommended to expand into a regional full-service branch to serve Southern York County. How will the library accommodate increased demand? The library’s collections and programming may be expanded, with additional support from partnerships like the YMCA. Why is Paul Smith Library recommended for branch status? Transitioning to a branch model will integrate Paul Smith Library with YCL’s centralized services, enhancing efficiency and consistency. As a regional full-service branch, Paul Smith Library will be best positioned to meet the needs of Southern York County residents. Paul Smith’s proximity to MAS and HUF further supports its role in accommodating the region’s demand for library services. Alternative governance models risk losing access to YCL’s centralized support and are therefore not recommended. Red Land Community Library Red Land Community Library What changes are proposed for Red Land Library? The study suggests relocating Red Land Library to a more affordable, visible space or developing a long-term plan to build a system-owned facility. Will Red Land Library relocate? No. YCL successfully negotiated with the landlord to alleviate costs. We’re pleased to affordably remain in this prime and popular location. Village Library Village Library What changes are proposed for the Village Library? The study recommends converting Village Library into a boutique library with a focus on creating a meeting space in the short term and exploring long-term options for a new facility. Will the library need to relocate? YCL is negotiating rental costs with our landlord. Sustainable library service at its current location is a top priority. FAQs: 1. What is the Service Optimization Study? The Service Optimization report is a comprehensive study conducted by experienced library consultants David Belanger and Catherine Alloway to evaluate York County Libraries’ services and operations. Its goal is to identify customer service enhancements, operational efficiencies, and sustainable practices in response to challenges like rising costs, stagnant funding, and evolving community needs. 2. Why was the study commissioned? YCL commissioned the study, funded by the York County Community Foundation, to proactively address financial constraints, demographic changes, and emerging trends in library usage. It aims to ensure that YCL remains a vital and sustainable resource for the community. 3. What did the study recommend? The recommendations include: Realigning library services and structures based on usage and community needs. Consolidating certain locations while enhancing others to provide a full array of services across the county. Implementing cost-effective service models like pop-up libraries and self-service options. Exploring opportunities for owning library facilities to reduce long-term expenses. Increasing partnerships and community engagement to support library programming. 4. How were the recommendations developed? The consultants conducted an extensive review, including: In-person and virtual visits to all library locations. Interviews with library managers and staff. Analysis of demographic, usage, and financial data. Consideration of state library standards and best practices. 5. Will any libraries be closing? There are no plans for permanent closures of libraries. However, some locations will undergo changes, such as adjusted hours or relocating to more suitable spaces, to ensure continued access to library services while addressing community needs and financial sustainability. Our commitment remains focused on providing essential library services in all areas we serve. 6. Did the study examine reducing costs at YCL administrative headquarters? Yes, the study examined whether cost efficiencies could be realized by reducing staff at YCL headquarters at Martin Library, serving as the central and District Center for York and Adams Counties. Operational hours and staffing have already been reduced for effective cost savings measures, decreasing from 64 to 38 hours/week. 7. What are member and branch libraries? Member Libraries operate as independent entities with their own 501-c-3 status and reporting requirements, governing board, budget and staff, while benefitting from YCL centralized support. Member Libraries rely heavily on local funding, which has, in many cases, become insufficient to maintain full-service operations. Branch Libraries are fully integrated into the YCL system, with centralized administration and reporting, funding, and management, enabling streamlined operations and cost efficiencies. This frees up resources to enhance service quality. Additionally, standardizing YCL operations ensures a more efficient and cohesive library system. Long-term plans indicate an all-Branch model for York County Libraries will most efficiently sustain operations. 8. What is a pop-up or station library? As defined in the study, a pop-up library offers limited, flexible services, such as self-service pickup lockers, Wi-Fi, and occasional programs, without a permanent collection or full-time staff. Station libraries are housed in shared spaces and provide basic services like a small collection, Wi-Fi, and limited hours. YCL will not be implementing a pop-up library model at any of our locations at this time, instead retaining dedicated on-site staffing and programs. 9. How will these changes impact library staff? The study recognizes the dedication of YCL staff and recommends addressing issues like understaffing and low pay. While some roles may shift with service changes, the goal is to improve working conditions and support high-performing employees. 10. How will these changes affect library users? The changes aim to enhance user experiences by focusing resources on well-used libraries and maintaining access to essential library services across York County. 11. How will library funding be impacted? The recommendations highlight the need for stable government funding and new revenue sources. Realignments and cost savings from the proposed changes aim to address funding shortfalls. 12. What roles do Friends groups and community partners play in the plan? Friends groups and partners are crucial for supporting library programming, advocacy, and fundraising. The study encourages leveraging these relationships to enhance library services. 13. How will my local library be affected? Each library’s future depends on factors like usage patterns, financial sustainability, and community needs. For more details about each library, click the link below. Jump to section Key Facts State Funding Library funding has remained stagnant for many years, creating significant challenges. While Pennsylvania’s total allocation to public libraries was $93.2 million in 2008, it is now 78.7 million—far below what inflation-adjusted funding would require. State Aid vs. Inflation Pennsylvania Libraries YCL’s proactive approach has been recognized as innovative compared to other Pennsylvania libraries facing similar challenges. Cost Efficiencies Target We are seeking cost efficiencies through adjusted hours, pooled staffing, and other operational improvements, linked with our goal to bring compensation to market levels and ensure sustainable staffing. More about the Study What did the study find? Efficient Operations: YCL operates efficiently, but uneven funding and low usage at some locations create challenges. Evolving Needs: Community expectations have grown to include a focus on digital resources, flexible services and programs for teens, children and families. Staff Challenges: Library employees are dedicated but face challenges related to understaffing and below-market pay. Community Value: Libraries remain essential, offering free resources, access to existing and new technologies, and safe spaces for connection What did the study recommend? Focus on Well-Used Libraries: Strengthen high-performing libraries by enhancing hours, programs, and collections. Streamline Services: Transition underutilized locations to efficient service models, such as pop-up or station libraries, boutique or mini boutique to meet targeted needs. Improve Accessibility: Invest in technology, self-service options, and innovative partnerships to reach more residents. Sustainability Efforts: Transition from renting to owning facilities to reduce long-term costs. Community Engagement: Expand partnerships with municipalities, schools, and businesses to enhance programs and services. What changes can you expect? Library Hours and Services: Some libraries will experience reduced hours based on usage data to align with peak community needs. Library Upgrades: Facility improvements; update library staffing profiles to meet growing demand. New Opportunities: Seek to sustain locations for long-term library services. A Vision for the Future York County Libraries are evolving to meet the needs of 21st-century learners. By implementing the Service Optimization Plan, YCL aims to create vibrant spaces where the community can connect, learn, and grow, while ensuring financial sustainability for years to come. This forward-looking approach allows YCL to continue a streamlined, responsive model to serve all of York County. Read the Full Study Service Optimization Study State Aid vs. Inflation
How will my local library be affected? Click on the purple arrow below each library’s name for more details. Arthur Hufnagel Public Library of Glen Rock Arthur Hufnagel Public Library of Glen Rock What changes are proposed for Hufnagel Library? The study recommended offering very limited services at Hufnagel Library while consolidating services into a full-service branch at Paul Smith Library. Instead, YCL will retain staffing and programs while adjusting operational hours. What services will remain available at Hufnagel Library? Hufnagel Library will continue to offer essential services like Wi-Fi access, and featured programming for children and families. When will Hufnagel Library reopen? The library closed in early 2024 due to mold and asbestos conditions. With support from YCL and the Glen Rock Borough, the Friends and local community have raised over $130,000 of the necessary $140,000 for remediation and reopening. Collinsville Community Library Collinsville Community Library What changes are proposed for Collinsville Library? Collinsville Library will experience adjusted hours due to its high operating costs and low usage. What services will remain available in Collinsville? Collinsville Library will continue to offer essential services like Wi-Fi access, and featured programming for children and families. Why is the library’s current building being reconsidered? The facility is aging and costly to maintain with high operating costs and low usage. Adjusted hours with tailored services will better align costs and use of the building. Dillsburg Area Public Library Dillsburg Area Public Library What changes are proposed for Dillsburg Library? Dillsburg Library will maintain its current service level as a full-service library, given its level of performance and community engagement. Dover Area Community Library Dover Area Community Library What changes are proposed for Dover Library? Dover Library is performing well and should continue operating at its level, with potential enhancements to collections and programming. Will any changes affect Dover’s service model? The study emphasizes maintaining Dover Library’s strong programming and exploring partnerships to further expand services. Glatfelter Memorial Library Glatfelter Memorial Library What changes are proposed for Glatfelter Library? The study recommends upgrading Glatfelter Library with improved offerings, such as expanded hours and collection enhancements. Will there be any facility improvements? Recent improvements at Glatfelter Library included ADA sidewalks and ramps, ADA entry doors, and fully replaced HVAC system. Potential future upgrades include replaced roofing, developing the mezzanine and outdoor spaces for reading and programs. Guthrie Memorial Library Guthrie Memorial Library What changes are proposed for Guthrie Library? The study does not recommend changes, as Guthrie Library is performing well as a full-service library. Kaltreider-Benfer Library Kaltreider-Benfer Library What changes are proposed for Kaltreider-Benfer Library? No changes are currently recommended. Kaltreider-Benfer Library will continue as a full-service library with its recently renovated facility. Kreutz Creek Library Kreutz Creek Library What changes are proposed for Kreutz Creek Library? Kreutz Creek Library is recommended to remain at its level but with additional staff and resources to meet high demand. Why does this library need more resources? Kreutz Creek Library has experienced a significant increase in usage since its 2022 renovation, with current staffing levels challenged to meet community demands. Martin Library Martin Library What changes are proposed for Martin Library? Martin Library will continue to serve as the system headquarters, district center, and a full-service branch library, with no major changes recommended. Operational hours were previously adjusted for cost savings measures. Mason-Dixon Public Library Mason-Dixon Public Library What changes are proposed for Mason-Dixon Library? The study recommends consolidating services with the Paul Smith Library. Instead, YCL proposes to transition Mason-Dixon to a branch of YCL with adjusted operational hours and to provide sustainable service in its community. What services will remain available? Essential services, including access to collections and programming, will remain available as a branch library. Why is Mason-Dixon Library recommended for branch status? As a branch library, Mason-Dixon Library can take advantage of flexible hours and shared staffing to reduce costs and streamline affordable services. Other models of governance risk loss of YCL centralized services and are therefore not recommended. Paul Smith Library of Southern York County Paul Smith Library of Southern York County What changes are proposed for Paul Smith Library? Paul Smith Library is recommended to expand into a regional full-service branch to serve Southern York County. How will the library accommodate increased demand? The library’s collections and programming may be expanded, with additional support from partnerships like the YMCA. Why is Paul Smith Library recommended for branch status? Transitioning to a branch model will integrate Paul Smith Library with YCL’s centralized services, enhancing efficiency and consistency. As a regional full-service branch, Paul Smith Library will be best positioned to meet the needs of Southern York County residents. Paul Smith’s proximity to MAS and HUF further supports its role in accommodating the region’s demand for library services. Alternative governance models risk losing access to YCL’s centralized support and are therefore not recommended. Red Land Community Library Red Land Community Library What changes are proposed for Red Land Library? The study suggests relocating Red Land Library to a more affordable, visible space or developing a long-term plan to build a system-owned facility. Will Red Land Library relocate? No. YCL successfully negotiated with the landlord to alleviate costs. We’re pleased to affordably remain in this prime and popular location. Village Library Village Library What changes are proposed for the Village Library? The study recommends converting Village Library into a boutique library with a focus on creating a meeting space in the short term and exploring long-term options for a new facility. Will the library need to relocate? YCL is negotiating rental costs with our landlord. Sustainable library service at its current location is a top priority.